Refund policy

Last updated: April 2026

We're a small independent punk label, not Amazon. We run on passion, a lot of coffee, and a very small team. Please bear that in mind before you get in touch — we genuinely care about getting your order right.

The Short Version

We only accept returns or offer refunds on items that are faulty or damaged. If your order arrives in poor condition, we want to know about it and we'll sort it.

What Counts as Faulty or Damaged?

•       Vinyl that is visibly cracked, warped, or unplayable

•       CDs that skip or won't play due to a manufacturing defect

•       Items that arrived damaged in transit

•       Items that are significantly not as described

What We Can't Accept Returns On

We're not able to accept returns on:

•       Items you've changed your mind about

•       Sealed items you've opened

•       Items damaged by you after delivery

•       Digital downloads once accessed

How to Raise a Return

Drop us an email at shop@lockjawrecords.co.uk within 14 days of receiving your order. Include your order number, a brief description of the issue, and a photo if you can. We'll get back to you as soon as we can.

If we confirm a fault, we'll either send a replacement or issue a refund to your original payment method. We'll cover return postage for confirmed faulty items.

Your Statutory Rights

None of the above affects your statutory rights under UK consumer law. If you're buying from within the UK, the Consumer Rights Act 2015 applies. If you're in the EU, your local consumer protection rules apply too.